Return and Refund Policy

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We are confident that you will love our products. However, if for any reason you are not fully satisfied with your purchase, our customer service team are ready to make sure that your case is professionally and efficiently dealt with.

If you have a change of mind:

You can cancel your order within 30 days from the date of delivery by contacting us by email for credit or a refund. You will also need to ensure that we receive the item back within 7 days of notifying us. We do not cover the cost of returns.

It is your responsibility to ensure that goods are returned in a resalable condition and that they are received by us within 7 days of cancellation. If either of these conditions is not met, then you will not be able to return the goods and receive a full refund.

The item is damaged in transit:

In the rare case that your item is damaged by the courier, we will be more than happy to send a replacement. Contact us via email or our online contact us (where you can also share images) as soon as possible with your order number,  or email.

If you wish to change your order:

If you want to make any changes to the products that you have ordered, then please contact us as soon as possible to let us know how we can help. If you wish to change your order after it has already been packed and sent out, then you will need to ensure that we receive any unwanted items back within 7 days of notifying us. We do not cover the cost of returns.

If you have any other queries:

If you have any other problems with an order at any point in the process, then please do not hesitate to call.

We are open to queries Monday to Friday, 10:00 – 5:00.

Our return address:

Rainne Skincare (Please make sure to include this)

483 Green Lanes

London

N13 4BS

United Kingdom

To read our terms and conditions please click here.

Contact us:

Email: info@rainneskincare.co.uk 

Phone: +44 20 8064 0065